Frequently Asked Questions
Here are a list of the most common questions we receive from customers. If you want to know something that is not answered here, please feel free to email any of our expert staff.

Q1. When will I get my order?
A1. Providing your items are in stock, and you have ordered before 2:00pm (GMT) during the normal working week, your items will be sent out on the same day as we receive the order. Any items ordered after this cut-off time will be dispatched on the next working day.
Out of stock items will be dispatched as soon as they arrive at our warehouse and have been checked by our staff. Wherever possible you will be emailed with expected delivery date and given the choice to cancel or wait for the item. Credit card payments are not processed if the item is out of stock.
Most orders are sent by First Class Royal Mail, however, large orders, orders of a high monetary value, or heavy items are sent by either Special Delivery (Royal Mail) or by courier on a next-day service.
This means that most orders should be received next day, although we ask that customers allow up to 3 working days for delivery.

Q2. How do I get a replacement item or refund for an item that is faulty?
A2. Faulty items bought from our mail order or Internet based services can be returned to our head office address.

Dayga
Longdon Upon Tern
Telford
Shropshire
TF6 6LQ

Please enclose a covering letter with all returns, giving your invoice number if possible, explaining the fault and stating whether you are looking for a replacement item or a refund.

Refunds of valid returns of such faulty items will include reasonable postage costs, i.e. 1st class plus cost of registered mail to ensure its safe delivery.

If you wish to return by any more expensive method please email or phone to discuss with us so we can approve the expense if justified otherwise we will only credit the most economical return method.

Q3. I have my own business and would like to stock some of your products
A3. Ask our accounts department about setting up a trade account. Trade terms are available to VAT registered businesses. (Terms and conditions apply).

Q4. Do you ship Internationally?
A4. Yes with conditions. Credit card payments internationally are difficult to verify and attract frequent attempts to defraud Internet suppliers such as ourselves.

For your protection and ours we usually require payment by bank transfer prior shipment.

Please email us with details of the product you require and the payment method you would prefer so we can quote postage charges and payment method required for this transaction.

Q5. Could I pay via my Paypal Account?
A5. Yes, email us product details and your address and we will issue a Paypal invoice to you.

Dispatch will then proceed when the Paypal payment is received. (There are no extra charges for this service)

Q6. I cannot find what I want but you seem to be a Supplier of such items.
A6. Database search engines are not perfect, please email us at info@dayga.co.uk with details of what you require. We shall do our best from our range or point you in a useful direction.